Managing a hotel becomes an uphill task without the use of the right staff and management software, given the many required tasks. Hotels need to become quick in their service delivery to improve customer service quality. InnRoad provides hotels with an easy-to-use and set-up hotel PMS, which enables hoteliers to have a seamless flow of tasks and services within the whole system. Through the use of experienced and skilled technicians, the system gets well installed and curated to meet the individualized needs of every hotel to meet their desired service goals and objectives. The successful service delivery makes the hotels quite efficient and becomes a destination of choice for those seeking numerous services within their operations.
Some of the areas where the system comes in handy include:
Reservations
When planning a meeting or get-together, reservations are essential since they enable the successful flow of the plans. The hotel PMS allows individuals to modify, create and manage their reservations at the front desk and even through mobile devices. The user-friendly nature of the system enables individuals to make their reservations in the comfort of their homes or offices without necessarily visiting the hotel premises. Once completed, the reservation is confirmed by the hotel on the system, and the necessary measures in line with the reservations are made to make everything ready for the client’s arrival. The effectiveness of the reservation part makes the hotels work to meet the client’s unique needs as highlighted in their reservation, making them achieve customer satisfaction.
Rates and inventory
Rates and inventory make it easy to know the price of the offered services and come up with an invoice for the same. The hotel PMS allows hotel businesses to create custom rates/room classes to guide clients accordingly on the system while making their reservations. Additionally, the comparison of ADR to occupancy percentages gets easily achieved through the system with the possibility to update the inventory/rates on all OTAs from a single location.
Housekeeping
Housekeeping is a significant factor in the hotel industry since it directly impacts the cleanliness and sanitary levels of the hotel. The hotel PMS prioritizes tasks according to the guest arrival time, which enables the hotel staff to make everything spic and span before the arrival of their guests. Additionally, the system lets the hotel management assign tasks to specific tasks, making it easy to manage the hotel staff and available tasks. Additionally, tasks get marked as complete when the rooms get ready for occupancy, enabling the front desk staff to advise arriving guests accordingly.
Reporting
The hotel property management systems produce dozens of reports that help the hotel decision-making process. The created reports include net sales, room forecasting and daily flash, which mirrors the business’s exact position in the industry.
Conclusion
Having excellent and functional hotel property management systems enables the hotel to function seamlessly without any hitches whatsoever. Additionally, the hotel management and staff quickly manage the hotel tasks with minimal or no challenges.
